Vermont Teddy Bear: Case Study
During the first 6 months, Bob now understands what applications are in VTB’s environment and what applications they will need as well as the ones they will need to retire. He has also hired 2 additional staff members to support the application development group and the infrastructure team. The CEO has requested weekly reports on Bob’s team progress and what metrics will need to be developed to provide insight into whether the IT department is meeting the goals and objectives and is aligned with VTB’s strategic direction. What are a few examples of the types of metrics he should collect and report to his leadership team?
